I don't have any stats to back this up but if I look around the office almost a lot of people use Gmail or Hotmail or something web based. My family uses Gmail, Yahoo mail and Hotmail (and me on Gmail) for example. So it bugs me when websites use the mailto:
thing. Especially if they rely on the Subject line.
Here for example, on the EDF Energy Contact us page, they have a long list of "Email us" links. They're almost all going to mailto:customer_correspondence@edfenergy.com
but all with a different subject line:
mailto:customer_correspondence@edfenergy.com?subject=Dual Fuel enquiry
mailto:customer_correspondence@edfenergy.com?subject=Dual Fuel sales enquiry
mailto:customer_correspondence@edfenergy.com?subject=Energy efficiency enquiry
mailto:customer_correspondence@edfenergy.com?subject=Priority Services enquiry
mailto:customer_correspondence@edfenergy.com?subject=Electricity prepayment enquiry
mailto:customer_correspondence@edfenergy.com?subject=Gas prepayment enquiry
mailto:customer_correspondence@edfenergy.com?subject=Home movers enquiry
mailto:customer_correspondence@edfenergy.com?subject=Green Tariff enquiry
mailto:customer_correspondence@edfenergy.com?subject=Meter Reading enquiry
mailto:customer_correspondence@edfenergy.com?subject=Bill payment enquiry
mailto:myaccount@edfenergy.com?subject=MyAccount query
...
Does that mean that I have to somehow copy the Subject line from each so that my email gets routed to the right department? I just don't know. Why can't they have different email address for each thing or a web form where I can email them there and then?
Using mailto:
should be done very sparingly. Considering that most people (like my mom) don't know to right-click and select "Copy email address" I prefer this way to show an email address:
<a href="mailto:more@userfriendly.com">more@userfriendly.com</a>